Terms and Conditions

Effective date: October 27, 2026 · Last updated: October 26, 2026

1. Agreement and who we are

These Terms and Conditions ("Terms") are a legal agreement between you and Muslim Bazaar LLC, an Illinois limited liability company ("Muslim Bazaar," "we," "us" or "our"). They cover your use of www.muslimbazaar.us and our related sites, apps, stores, messages and services (together, the "Services"), including purchases you make online or at our retail store at 1045 W Golf Rd, Hoffman Estates, IL 60169.

By creating an account, signing in, placing an order or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

You must be at least 18 years old, or the age of majority where you live, to create an account or place an order. If you are younger, you may use the Services only with the involvement of a parent or guardian who agrees to these Terms.

If something goes wrong, section 14 explains how to reach us and resolve it.

2. How our marketplace works

Muslim Bazaar is both a store and a marketplace. Some products are sold by Muslim Bazaar directly, including our own brands (such as SCNTLUX Perfume, Halal Perfume and Modestlibas) and items at our retail store. Other products are sold by independent sellers ("Vendors") who list them on our marketplace.

Each product page shows who the seller is. When you buy from a Vendor, your purchase contract is with that Vendor, and Muslim Bazaar provides the marketplace, takes payment on the Vendor's behalf and helps with customer service and returns as described in these Terms. Vendors agree to separate Vendor Terms, and they are responsible for their own listings, product quality and legal compliance. We may remove listings or Vendors that break our rules.

3. Your account and sign-in codes

You can create an account and sign in with a one-time code sent by text message, WhatsApp or email, with a password, or with a supported social login such as Google. You agree to:

• give us accurate, current information, including a mobile number and email you own and control, and keep it up to date;
• keep your devices, email, phone number and any password secure, and never share a sign-in code with anyone, including anyone claiming to be from Muslim Bazaar (we will never ask for your code);
• tell us right away at support@muslimbazaar.us or by WhatsApp at +1 (312) 918-8600 if you think someone else has used your account or phone number.

You are responsible for activity in your account until you notify us of unauthorized use. If you change or give up your mobile number, update your account first, because a sign-in code sent to an old number could reach someone else. We may limit how many codes are sent, ask for extra verification, or suspend an account to protect you or the Services.

4. Orders, prices and payment

Placing an order. Your order is an offer to buy. We accept it when we ship it or confirm it in writing; an automatic order confirmation only means we received it. We or a Vendor may decline or cancel an order, for example if an item is out of stock, an address can't be verified, we suspect fraud, or the price or description was wrong. If we cancel after you paid, you get a full refund.

Prices and errors. Prices are in US dollars and may change at any time. We work to show accurate prices, photos and descriptions, but mistakes happen. If an item is listed at an obviously wrong price, we may cancel the order and refund you, even after confirmation.

Payment. We accept the payment methods shown at checkout, processed by our payment partners (such as Stripe). You confirm you are authorized to use the payment method you provide. We do not store full card numbers.

Taxes and fees. Sales tax is added where required by law. Shipping fees and any other charges are shown before you pay.

Invoices and pay-later orders. Some customers, including wholesale and organization accounts, may receive an invoice with a payment link and due date. Payment is due by that date. Wholesale pricing and terms may also be covered by a separate written agreement, which controls if it conflicts with these Terms.

Promotions and coupons. Coupons and promotions have the conditions shown with them, cannot be exchanged for cash, and may exclude some products or Vendors.

5. Shipping, pickup and delivery

Delivery dates are estimates, not guarantees, and may differ by seller when your order includes items from more than one Vendor. You are responsible for giving a complete, correct address. Title and risk of loss pass to you when the carrier delivers the package to the address you gave us, or when you collect an in-store pickup order. If a package is lost or arrives damaged, contact us within 7 days of the delivery date or expected delivery date and we will work with the carrier and seller to resolve it.

6. Returns, refunds and store credit

Return window. You may return most items within 7 days of delivery for online orders, or within 7 days of purchase for in-store purchases, with your receipt or order number. Items must be unused, in original condition and packaging, with tags, accessories and any included gifts. Please request a return before sending anything back, by text or WhatsApp at +1 (312) 918-8600 or by email at support@muslimbazaar.us, and we will send instructions. Unless the return is due to our or the Vendor's error, you pay return shipping. Full details are on our Returns and Exchanges page.

Items we can't take back unless they arrive damaged, defective or not as described: opened or used fragrances, attars and body care; food and grocery items; personal-care and hygiene items; personalized or custom-made items; clearance items and items marked final sale; and gift cards. A product page may list other exceptions.

Damaged, defective or wrong items. Contact us within 7 days of delivery with your order number and photos. We, or the Vendor, will replace the item or refund you, including original shipping, and we will cover return shipping.

Refusing delivery. If a package's original packaging is still sealed, you may refuse delivery; we will refund the item once it is returned to the seller, less any return shipping cost where the refusal was not due to our error.

How refunds work. Approved refunds go back to your original payment method, usually within 5 to 10 business days after we receive and inspect the return, or as store credit if you choose. Original shipping is not refunded unless the return is due to our or the Vendor's error. Items from Vendors follow this policy unless the product page shows a more generous one.

Store credit. Store credit can be used online and at our retail store, has no cash value, cannot be transferred or exchanged for cash except where the law requires, and does not expire. We may reverse store credit issued by mistake or obtained by fraud.

7. Product information, halal and religious items

We and our Vendors describe products as accurately as we can, but colors, sizes and packaging may vary slightly from photos.

Halal and religious claims. A "halal" label or certification on a product refers to the certification or statement provided by the manufacturer or Vendor. Where a product page names a certifying body, that body's certification applies. If halal status matters to you, please check the product label and certification before use, and contact us with any question. Muslim Bazaar does not itself certify products as halal or issue religious rulings.

Fragrances, body care and food. Check ingredient lists before use, especially if you have allergies or sensitivities, and patch-test fragrances and body-care products. Follow storage and use instructions. Food items are packaged by their manufacturers; check dates and ingredients on the package.

Sizing and modest wear. Use the size guides on product pages. Fit can vary between brands.

8. Text messages, WhatsApp and email

What we send. If you give us your mobile number and agree, Muslim Bazaar sends messages from +1 (302) 853-9100 (website) and +1 (312) 918-8600 (store), and from WhatsApp accounts named Muslim Bazaar, about:

• Account and order messages: sign-in codes, receipts, invoices, order, shipping and delivery updates, and replies to your questions. We send these because you asked for them, for example by requesting a code, choosing text or WhatsApp receipts, or ticking the order-updates box.
• Offers and coupons: only if you separately tick the offers box. Agreeing to offers is never a condition of buying anything. Offers come by text or email, up to 4 messages a month, and offer texts are sent only between 9 AM and 8 PM in your local time.

Message frequency varies with your activity. Message and data rates may apply.

Choosing and changing channels. You can choose text, WhatsApp or email for order messages and change it any time in My Account or at checkout. Reply STOP to any text to stop texts from that number, or HELP for help. To stop WhatsApp messages, reply STOP or block our WhatsApp account. We will confirm your opt-out and stop, except that we may still send a sign-in code you request. Opting out of texts does not stop order emails.

Carriers and WhatsApp. Mobile carriers and WhatsApp (Meta) are not responsible for delayed or undelivered messages. WhatsApp messages are also subject to WhatsApp's own terms and privacy policy.

Your number. Only give us a number that you own or are authorized to use. If your number changes, update your account or reply STOP from the old number.

9. Reviews and content you share

You keep ownership of reviews, photos, questions and other content you post ("Your Content"). You give Muslim Bazaar a non-exclusive, worldwide, royalty-free license to host, display, reproduce, adapt and share Your Content in connection with the Services and our marketing, and you can ask us to remove it at any time, except where it has already been shared or we must keep it by law. You confirm Your Content is honest, is yours to share, and doesn't break the law or anyone's rights. We may decline, edit for length or remove content that breaks these Terms. Reviews must reflect your genuine experience; we do not pay for positive reviews.

10. Acceptable use

You agree not to: use the Services for anything unlawful or fraudulent; place orders you don't intend to pay for, or abuse returns, coupons or store credit; request sign-in codes for numbers or emails that aren't yours; scrape, copy or resell our listings or content without permission; interfere with the Services' security or operation, or try to access other people's accounts; or harass our staff, Vendors or other customers.

11. Intellectual property

The Services, including our name, logo, designs, photos, text and software, belong to Muslim Bazaar or its licensors and are protected by law. We give you a limited, personal, non-transferable right to use the Services for shopping. Vendors own their brands and listings. If you believe content on the Services infringes your rights, email support@muslimbazaar.us with the details and we will review it promptly.

12. Privacy and cookies

Our Privacy Policy explains what personal information we collect, including your phone number, email, order history and messaging choices, how we use it, and your choices. We use cookies to keep you signed in, secure your account, remember your cart and preferences, and understand how the Services are used. You can control cookies in your browser settings, though some features may not work without them. We share order details with Vendors and delivery partners only as needed to fulfill your order.

13. Disclaimers and limits on liability

As-is Services. We work hard to keep the Services accurate and available, but to the fullest extent the law allows, the Services are provided "as is" and "as available," and we do not promise they will be uninterrupted or error-free. Products sold by Muslim Bazaar carry any manufacturer warranty that comes with them and any warranties the law requires; Vendor products carry the Vendor's warranties. Nothing in these Terms removes rights you have under consumer protection laws that cannot be waived.

Limit on our liability. To the fullest extent the law allows, Muslim Bazaar and its owners, staff and partners are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from your use of the Services. Our total liability for any claim relating to the Services or a purchase is limited to the amount you paid for the order or item the claim is about, or $100 if no purchase is involved. These limits do not apply to liability that cannot be limited by law, such as for fraud or for death or personal injury caused by our negligence.

Third parties. We are not responsible for third-party websites, advertisements, payment providers, carriers or social login providers, which have their own terms.

Your responsibility. To the extent the law allows, you agree to cover Muslim Bazaar's reasonable costs, including legal fees, arising from your breach of these Terms, your misuse of the Services, or Your Content infringing someone else's rights.

14. Resolving disputes

Talk to us first. Most problems are solved quickly. Before starting any claim, contact us at support@muslimbazaar.us with your name, order number and what you'd like us to do, and give us 30 days to try to resolve it.

If we can't agree. If we can't resolve it within 30 days, either of us may bring an individual claim in small claims court, where the claim qualifies, or otherwise in the state or federal courts for Cook County, Illinois. You and Muslim Bazaar agree to the jurisdiction of those courts. Nothing in these Terms limits any right you have under consumer protection laws that cannot be waived.

Governing law. These Terms are governed by the laws of the State of Illinois and applicable US federal law, without regard to conflict-of-law rules.

15. Changes and ending these Terms

We may update these Terms from time to time. We will post the new version with a new "Last updated" date and, for important changes, tell you by email, text or a notice on the site before they take effect. Changes apply from that date and do not affect orders already placed. If you continue to use the Services after a change takes effect, the updated Terms apply; if you don't agree, stop using the Services and you may close your account.

You can close your account at any time by contacting us. We may suspend or close an account, or refuse service, if you break these Terms, misuse the Services, or if we must do so by law. Sections that by their nature should continue, such as payment obligations, Your Content license, disclaimers, limits on liability and dispute resolution, survive after your account closes.

16. General

These Terms, together with our Privacy Policy and any terms shown at checkout or in a written wholesale agreement, are the whole agreement between you and Muslim Bazaar about the Services. If any part of these Terms is found unenforceable, the rest stays in effect and that part is applied as far as the law allows. If we don't enforce a right right away, we have not given it up. You may not transfer your rights under these Terms; we may transfer ours as part of a sale or reorganization of our business. Neither of us is liable for delays caused by events outside reasonable control, such as severe weather, carrier disruptions or outages. Headings are for convenience only.

Electronic communications. You agree that we may provide these Terms, notices, receipts and other communications electronically, by email, text, WhatsApp or on the site, and that electronic agreements and notices satisfy any requirement that they be in writing.

Accessibility. We want everyone to be able to shop with us. If you have trouble using any part of the Services, contact us and we will help you complete your order another way.

17. Contact us

Muslim Bazaar LLC
1045 W Golf Rd, Hoffman Estates, IL 60169
Email: support@muslimbazaar.us
Phone and WhatsApp: +1 (312) 918-8600
Text: +1 (302) 853-9100